Boston Yacht Haven Inn & Marina is seeking a full-time Dockmaster. This opportunity is available for the duration of the boating season, but for the right candidate, may become available year-round. Situated on the Waterfront of Boston's North End, in the heart of Downtown Boston, MA, Boston Yacht Haven Inn & Marina is an oasis for the refined boater, accommodating vessels up to 400'. As an ambassador of the waterfront of Boston Harbor in the one of the most highly renowned marinas in the Northeast, the Dockmaster is expected to oversee the day-to-day upkeep of the docks and marina activity, and supervise the dock staff, creating an all-around great experience for our boaters, all while providing the highest level of customer service and exceeding guests' expectations. The Dockmaster also performs both administrative and supervisory roles such as planning, coordinating and promoting the daily operations, facilities, and employees of the marina, our seasonal and transient boaters and our community. Primary Responsibilities: Reports directly to property General Manager. Assists customers in making reservations, boat slip assignments, develops relationships with boat owners and captains. Works closely with vendors, brokers, yacht captains and yacht owners and managers in the organization. Oversees a seasonal staff of dock attendants. Maximizes lineal footage in the marina and strategically makes best use of available dockage to sell out for the season. Uses computer softwares to manage reservations, profiles and folios. Works closely with marina office staff to handle seasonal dockage contracts and transient paperwork. Reconciles daily, weekly and monthly transactions and maintains occupancy and revenue reports. Keeps equipment and facilities clean. Stores, tracks and inspects equipment for damage and safety. Opens the facility, including but not limited to setting up equipment for daily use and facility maintenance. Closes the facility, including but not limited to putting away all equipment and locking doors. Provides support for a variety of special events, and attends calls, meetings, tradeshows and events as required. Trains, coaches and develops a team of seasonal dock attendants and office staff. Maintains professionalism and and a calm and courteous demeanor at all times. Responds to any urgent issues in a time sensitive manner and follows through. Other duties as assigned by Management. Is available all of the boating season and takes time off only in the off season. Education and Training Requirements: Bachelor's / College Degree preferred but not required. At least 3 years work experience in a marina. Skills and Competency: Exceptional customer service skills. Ability to communicate effectively both verbally and in writing with staff, employees and public. Knowledge of dock construction and repair. Good analytical and problem-solving skills. Basic computer skills. Must be able to swim. This is a full-time seasonal position which may require early start times and late shift end times. Weekends and holidays are a must. Please send your resume when applying for this position. Opportunities are available for further growth. We are an equal opportunity employer and all are encouraged to apply.
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